This is the second bottle and we will continue to use it.
I bought this item in order to heal my dog from cancer. Unfortunately the package took forever to get here and did not arrive for about a month after my dog had already passed. If they had notified me or had a message on the website explaining how long their shipping times were, I would not have ordered from this site and may have been able to heal my dog. I am not sure why it took so long since it said it came from Texas.
Christina, we are truly so sorry to hear about the loss of your dog. Our hearts go out to you during this painful time. Our sincere condolences.
Regarding your order, it was placed on January 8th and delivered on January 27th. During that time, there was a temporary stock issue with the manufacturer, which caused a short delay in fulfillment. As soon as inventory became available, your order was shipped immediately. We understand how difficult waiting can feel, especially when you are navigating something serious with your pet.
Please know that you are absolutely welcome to return the product for a full refund. We would be more than happy to assist you directly. Please reach out to us at bark@pawdega.com and our team will take care of everything personally.
Again, we are deeply sorry for your loss and are here if you need support.
