Getting Your Pawdega Order is Really Easy!
Place your order and checkout! That’s it!
So Where Do You Deliver?
What are your shipping rates?
Within all Emirates of UAE:
FREE Shipping for an order including only non-frozen goods over AED 499
AED 15 for an order including only non-frozen goods under AED 499
AED 15 for an order including only frozen goods with 5 or more pieces
AED 15 for an order including both non-frozen (under AED 499 in value) and frozen goods with 5 or more frozen items
AED 25 for an order including only frozen goods with fewer than 5 pieces
AED 20 for an order including both non-frozen (under AED 499 in value) and frozen goods with fewer than 5 frozen items
AED 7.50 for an order including both non-frozen (over AED 499 in value) and frozen goods with 5 or more frozen items
AED 12.50 for an order including both non-frozen (over AED 499 in value) and frozen goods with fewer than 5 frozen items
A minimum order amount of AED 99 is required for all orders
Can I pay with cash?
Yes! For all UAE orders, you can. Please note that we will need to verify Cash on Delivery orders by telephone, email, or WhatsApp message. Delivery of orders which are not verified may be delayed or canceled.
Cash on Delivery for international orders will not be accepted.
Do you offer next working day delivery in UAE?
Yes, the cut-off time for the next working day delivery is 4 pm. For Example, if you place your order before 4 pm on Monday you will have the option to receive delivery on Tuesday. If you place an order after 4 pm on Monday, the next available date for delivery will be Wednesday.
Rejected Delivery - UAE
In the case of a delivery being rejected by you or someone in your household, your delivery will be placed on hold. You will be required to pay the full delivery fee (AED 30 + AED 7 for each additional box in your delivery) before your delivery is shipped again. Orders that involve rejected deliveries with undelivered goods will be subject to the terms of our Refund Policy. Please click here to read the terms of our refund policy.
Rejected Delivery - International
In the case of a delivery being rejected by you or someone in your household, your delivery will be abandoned. Your order will not be returned to PAWDEGA.
So When Do You Deliver?
Deliveries are made daily within all emirates except on Sundays and Holidays. Please refer to the time slots on the checkout page.
How long does it take to receive my order?
We strive to get your order to you as quickly as possible. Shipping will be done by a third-party courier. Delivery within UAE cities shall be in 1 – 2 working days. Avoid any delivery delay by providing your full correct address along with your contact details.
What about international deliveries?
Can I send my goods to a forwarding address to make international deliveries?
What happens if I’m not at home at the time of delivery?
For time slot deliveries scheduled between 3:00 & 7:30:
The driver will not ring the doorbell. Your order may be delivered and your order will be delivered in front of your door or somewhere on your property. In this case, you will be informed if your order was delivered elsewhere. Please note, Pawdega will not be responsible for any lost orders, missing items, damaged items, items left in the heat, or any frozen items that may defrost. You accept all responsibility for the order once your order is delivered.
For time slot deliveries scheduled between 9:00 & 22:00:
If you or the person that you have authorized to receive the delivery are not available during the time slot we will try to contact you and attempt delivery at the next time slot. We kindly ask that if you know that you will not be available for delivery to please contact us to reschedule.
Can I leave the order outside of my home?
If you are unable to accept your order and would like to leave your order outside of your home in a specified location, this can be arranged. Please note, Pawdega will not be responsible for any lost orders, missing items, damaged items, items left in the heat, or any frozen items that may defrost. You accept all responsibility for the order once your order is delivered.
What if only part of my order has been delivered?
If there are any missing items from your order, we ask that you please send us a detailed email to our customer service team firstname.lastname@example.org. All claims MUST be made within 5 working days to allow for a full investigation.
What happens if I’m not satisfied with a product in my order?
In the event that something like this should happen, please refer to our returns policy.
This document was last updated on August 01, 2023.