Getting Your Pawdega Order is Really Easy!
Place your order and checkout! That’s it!
So Where Do You Deliver?
- We are proud to say that deliveries can be made to all seven Emirates! Dubai, Abu Dhabi, Fujairah, RAK, Sharjah, Ajman, & UAQ. Delivery prices differ for each Emirate and start at just AED 15.
- Internationally for non-frozen items only
What are your shipping rates?
Within all Emirates of UAE:
FREE Shipping for an order including only non-frozen goods over AED 599
AED 15 for an order including only non-frozen goods under AED 599
AED 15 for an order including only frozen goods worth more than AED 599
AED 15 for an order including both non-frozen (under AED 599 in value) and frozen goods worth more than AED 599
AED 25 for an order including only frozen goods (less than AED 599)
AED 20 for an order including both non-frozen (under AED 599 in value) and frozen goods (under AED 599 in value)
AED 7.50 for an order including both non-frozen (over AED 599 in value) and frozen goods (more than AED 599 in value)
AED 12.50 for an order including both non-frozen (over AED 599 in value) and frozen goods (under AED 599 in value)
A minimum order amount of AED 99 is required for all orders
Do you offer deliveries within specified time slots in the UAE?
Yes, we do! Please note that delivery time slots are estimated and not guaranteed. While over 99% of our orders are successfully delivered within the selected time slot, occasional delays may occur. In rare cases, your delivery may be completed during the next time slot or the following working day. Should this happen, we will notify you in advance.
Additionally, certain remote or less-accessible delivery locations may not be eligible for specific time slots. In these cases, we will reach out to coordinate an alternative delivery time. We sincerely apologize for any inconvenience and appreciate your understanding.
If your order does not include frozen items and you are unavailable during your selected delivery time slot, your order may be left at the door. Please note that PAWDEGA is not responsible for any lost, missing, or damaged items once your order is delivered within your requested time slot. By placing an order, you agree to accept full responsibility for the order once it has been delivered as scheduled.
Do you deliver to Al Ghadeer?
Yes, we do deliver to Al Ghadeer. However, due to its remote location, deliveries can only be made during the 18:00–22:00 time slot. If an earlier time slot is selected at checkout, it will automatically be rescheduled to the 18:00–22:00 window. We apologize for any inconvenience this may cause and appreciate your understanding.
Do you deliver to remote locations within the UAE?
Deliveries to remote areas within the UAE are available on a case-by-case basis. Please note that:
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Delivery to remote areas may not be available daily.
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Additional shipping fees may apply, as determined by our delivery partner.
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Any additional charges will be communicated to you prior to dispatch.
Do you offer deliveries within specified time slots for order shipping internationally?
Unfortunately not, international deliveries are carried out by a different logistics partner that does not offer deliveries within specified time slots. Even though you may choose a time-slot and delivery date, this service option is only available to our UAE-Based Customers.
Can I pay with cash?
No, we only accept credit card payments or payments via TABBY
Do you offer next working day delivery in UAE?
Yes, the cut-off time for the next working day delivery is 4 pm. For Example, if you place your order before 4 pm on Monday you will have the option to receive delivery on Tuesday. If you place an order after 4 pm on Monday, the next available date for delivery will be Wednesday.
IMPORTANT: Delivery Address Accuracy & Responsibility
To ensure a smooth and timely delivery, it is essential that you provide a complete and accurate delivery address, including all relevant details such as building name, street number, block, flat/apartment number, and the correct area or district within the city.
PAWDEGA is not responsible for deliveries made to an incorrect or incomplete address provided by the customer.
If the address provided is missing critical information or contains errors, this may result in the package being delivered to a different location with similar address details, and in such cases, we cannot guarantee recovery or replacement of the order.
Please double-check your delivery address at checkout to avoid any issues. If you notice an error in your address after placing your order, please inform us as soon as possible — we will try our best to amend the delivery information. However, please note that we cannot guarantee address corrections once the order has been placed. If the address provided was incomplete or incorrect, we will do our best to assist you in locating the package, but the responsibility to recover the order will rest with you.
Rejected Delivery - UAE
In the case of a delivery being rejected by you or someone in your household, your delivery will be placed on hold. You will be required to pay the full delivery & handling fee (AED 35 + AED 7 for each additional box in your delivery) before your delivery is shipped again. Orders that involve rejected deliveries with undelivered goods will be subject to the terms of our Refund Policy. Please click here to read the terms of our refund policy.
Rejected Delivery - International
In the case of a delivery being rejected by you or someone in your household, your delivery will be abandoned. Your order will not be returned to PAWDEGA.
So When Do You Deliver?
Deliveries are made daily within all emirates except on Sundays and Holidays. Please refer to the time slots on the checkout page.
How long does it take to receive my order?
We strive to get your order to you as quickly as possible. Shipping will be done by a third-party courier. Delivery within UAE cities shall be in 1 – 2 working days. Avoid any delivery delay by providing your full correct address along with your contact details.
What about international deliveries?
- We currently ship to many countries within the Middle East, USA, Europe, & South Asia region. If you wish to purchase non-frozen item(s) for international shipment, you can check at the checkout if an order can be shipped to your country, if so, a shipping rate will be provided. If you do not see the country you prefer to ship to, kindly send a private email exchange to bark@pawdega.com
- You are responsible for complying with all laws and regulations applicable to the international purchase, and shipment of items.
- Depending on which items you purchase, the Customs agency of the country you wish to import to may determine that you owe duty or tax. In this case, you accept all responsibility to pay the required duty or taxes.
- International Deliveries are subject to Customs Inspections. This means, customs duty officers or the relevant authority may physically break the seal of an individual product to inspect it. We are not responsible the techniques used to inspect an item.
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Specialized International Delivery Fees can be quoted upon request. You can send us an email at Bark@Pawdega.com to see if we can get you a better deal on shipping.
- Please note that we do NOT accept Cash on Delivery orders for international shipments. All Cash on Delivery orders order for International Shipments will be cancelled.
- If you not comfortable with the terms of international deliveries, please refrain from placing an order on the PAWDEGA website.
Can I send my goods to a forwarding address to make international deliveries?
- Yes, please send us an email so that we can arrange your order for international shipment.
- We can deliver goods to a forwarding address of your choice. However, you would be responsible for the goods once the delivery is made to the forwarding address.
What happens if I’m not at home at the time of delivery?
For time slot deliveries scheduled between 3:00 & 7:30:
The driver will not ring the doorbell. Your order may be delivered and your order will be delivered in front of your door or somewhere on your property. In this case, you will be informed if your order was delivered elsewhere. Please note, Pawdega will not be responsible for any lost orders, missing items, damaged items, items left in the heat, or any frozen items that may defrost. You accept all responsibility for the order once your order is delivered.
For time slot deliveries scheduled between 9:00 & 22:00:
If you or the person that you have authorized to receive the delivery are not available during the time slot we will try to contact you and attempt delivery at the next time slot. We kindly ask that if you know that you will not be available for delivery to please contact us to reschedule.
Can I leave the order outside of my home?
If you are unable to accept your order and would like to leave your order outside of your home in a specified location, this can be arranged. Please note, Pawdega will not be responsible for any lost orders, missing items, damaged items, items left in the heat, or any frozen items that may defrost. You accept all responsibility for the order once your order is delivered.
What if only part of my order has been delivered?
If there are any missing items from your order, we ask that you please send us a detailed email to our customer service team bark@pawdega.com. All claims MUST be made within 5 working days to allow for a full investigation.
What happens if I’m not satisfied with a product in my order?
In the event that something like this should happen, please refer to our returns policy.
