Getting Your Pawdega Order is Really Easy!
Place your order and checkout! That’s it!
So Where Do You Deliver?
What are your shipping rates?
Within all Emirates of UAE:
AED 15 for an order containing only non-frozen goods
AED 15 for an order containing only frozen goods with 5 or more pieces
AED 15 for an order containing both non-frozen and frozen goods with 5 or more frozen items
AED 25 for an order containing only frozen goods with less than 5 pieces
AED 20 for an order containing both non-frozen and frozen goods with less than 5 frozen items
FREE Shipping on your entire order when you order Green Juju's Freeze Dried Whole Food Bites Mixed Bundle
A minimum order amount of AED 99 is required for all orders
Can I pay with cash?
Yes! For all UAE orders, you can. Please note that we will need to verify Cash on Delivery orders by telephone, email, or WhatsApp message. Delivery of orders which are not verified may be delayed or canceled. The fee for Cash on Delivery is AED 10, this will be applied to all order that choose Cash on Delivery. All orders will be amended to reflect Cash on Delivery fees.
Cash on Delivery for international orders will not be accepted.
Do you offer next working day delivery in UAE?
Yes, the cut-off time for next working day delivery is 4 pm. For Example, if you place your order before 4 pm on Monday you will have the option to receive delivery on Tuesday. If you place an order after 4 pm on Monday, the next available date for delivery will be Wednesday.
So When Do You Deliver?
Deliveries are made daily within all emirates except on Sundays and Holidays. Please refer to the time slots on the checkout page.
How long does it take to receive my order?
We strive to get your order to you as quickly as possible. Shipping will be done by a third-party courier. Delivery within UAE cities shall be in 1 – 2 working days. Avoid any delivery delay by providing your full correct address along with your contact details.
What about international deliveries?
Can I send my goods to a forwarding address to make international deliveries?
What happens if I’m not at home at the time of delivery?
For time slot deliveries scheduled between 3:00 & 7:30:
The driver will not ring the doorbell. Your order may be delivered and your order will be delivered in front of your door or somewhere on your property. In this case, you will be informed if your order was delivered elsewhere. Please note, Pawdega will not be responsible for any lost orders, missing items, damaged items, items left in the heat, or any frozen items that may defrost. You accept all responsibility for the order once your order is delivered.
For time slot deliveries scheduled between 9:00 & 22:00:
If you or the person that you have authorized to receive the delivery are not available during the time slot we will try to contact you and attempt delivery at the next time slot. We kindly ask that if you know that you will not be available for delivery to please contact us to reschedule.
Can I leave the order outside of my home?
If you are unable to accept your order and would like to leave your order outside of your home in a specified location, this can be arranged. Please note, Pawdega will not be responsible for any lost orders, missing items, damaged items, items left in the heat, or any frozen items that may defrost. You accept all responsibility for the order once your order is delivered.
What if only part of my order has been delivered?
If there are any missing items from your order, we ask that you please send us a detailed email to our customer service team firstname.lastname@example.org. All claims MUST be made within 5 working days to allow for a full investigation.
What happens if I’m not satisfied with a product in my order?
In the event that something like this should happen, please refer to our returns policy.
This document was last updated on March 30, 2022.